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Q259795: XCLN: ErrMsg When You Synchronize Mailbox with OST File

Article: Q259795
Product(s): Microsoft Exchange
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 22-JUN-2001

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The information in this article applies to:

- Microsoft Outlook 97 
- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you use Outlook 97 to synchronize your mailbox to an .ost file, you may
receive the following error log in your Deleted Items folder:

  8:28:32 Synchronizing Organization Forms
  8:28:33 Terminated in error
  8:28:33 [8004010F-501-0-B20]
  8:28:33 the client operation failed.
  8:28:33 Microsoft Exchange Server Information Store

CAUSE
=====

The Ems*.dll files that control the Exchange Server service for Outlook 97 may
be damaged.

RESOLUTION
==========

To resolve this problem, install the Archive patch for Outlook 97 from the
following Microsoft Web site:

  http://office.microsoft.com/downloads/9798/arch97en.aspx

Additional query words:

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbExchangeSearch kbExchange550 kbZNotKeyword2 kbOutlook97Search kbZNotKeyword3
Version           : :
Issue type        : kbprb

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