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Q259506: XWEB: Error Message Occurs When Outlook Web Access Is Installed

Article: Q259506
Product(s): Microsoft Exchange
Version(s): WINDOWS:2000,5.5
Operating System(s): 
Keyword(s): 
Last Modified: 24-JUN-2001

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The information in this article applies to:

- Microsoft Outlook Web Access, version 5.5, on platform(s):
   - the operating system: Microsoft Windows 2000 
- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you install Outlook Web Access on a computer that is running Windows 2000
Server, you may receive the following message:

  Setup has detected that you are not running a set of
  Windows NT related fixes required for Outlook Web Access.
  Please see the Release Notes for further instructions.

  Microsoft Exchange Server Setup
  ID no: c1037997

CAUSE
=====

This behavior can occur if Outlook Web Access was installed from the Microsoft
Select November 1997 Exchange Server 5.5 CD-ROM.

RESOLUTION
==========

To resolve this issue, either install the retail version of Outlook Web Access
or install the program from the Microsoft Developer Network (MSDN) CD-ROM.

WORKAROUND
==========

To work around this issue, follow these steps:

1. Copy the \i386 directory to a folder on the hard drive.

2. Rename Srvrmax.exe or Srvrmin.exe to Setup.exe.

3. Run Setup.

STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbOWASearch
Version           : WINDOWS:2000,5.5
Issue type        : kbbug
Solution Type     : kbnofix

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