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Q259212: XCLN: Journaling Configured But Not Storing Data in Outlook 2000

Article: Q259212
Product(s): Microsoft Exchange
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 11-JUN-2002

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The information in this article applies to:

- Microsoft Outlook 2000 
- Microsoft Exchange Server, version 5.5 
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IMPORTANT: This article contains information about modifying the registry. Before you 
modify the registry, make sure to back it up and make sure that you understand how to restore 
the registry if a problem occurs. For information about how to back up, restore, and edit the 
registry, click the following article number to view the article in the Microsoft Knowledge Base:

  Q256986 Description of the Microsoft Windows Registry

SYMPTOMS
========

After you configure Outlook to use journaling, the journaling data is not stored
in the Journal folder.

CAUSE
=====

This issue can occur if the path for the Item Log File value or Outlook Item Log
File value that is located in the following registry key

  HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Journal

does not point to a valid folder location in the operating system file
structure.

For example, if the Item Log File value or Outlook Item Log File path is C:\Winnt
on a Microsoft Windows 98 system, this issue occurs.

RESOLUTION
==========

To resolve this issue, modify the path in the Item Log File or Outlook Item Log
File value to an accessible path in the operating system structure:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.

1. Start Registry Editor (Regedt32.exe).

2. Locate the Item Log File or Outlook Item Log File value under the following
  key in the registry:

  HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Journal

3. On the Edit menu, click String, type an accessible path in the operating
  system structure, and then click OK.

4. Quit Registry Editor.

MORE INFORMATION
================

If you delete of the following registry key

  HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Journal

and then restart the client, the key is recreated with an accessible path.

Additional query words: OL2000

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Keywords          :  
Technology        : kbOutlookSearch kbExchangeSearch kbExchange550 kbZNotKeyword2 kbOutlook2000Search kbZNotKeyword3
Version           : :
Issue type        : kbprb

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