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Q259210: Puzzle Collection: Setup Starts and Quits Immediately

Article: Q259210
Product(s): Microsoft Home Games
Version(s): WINDOWS:1.0
Operating System(s): 
Keyword(s): kbenv kbsetup kbimu msgame
Last Modified: 11-JUN-2002

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The information in this article applies to:

- Microsoft Entertainment Pack: The Puzzle Collection, version 1.0 
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IMPORTANT: This article contains information about modifying the registry. Before you 
modify the registry, make sure to back it up and make sure that you understand how to restore 
the registry if a problem occurs. For information about how to back up, restore, and edit the 
registry, click the following article number to view the article in the Microsoft Knowledge Base:

  Q256986 Description of the Microsoft Windows Registry

SYMPTOMS
========

When you attempt to install Microsoft Entertainment Pack: The Puzzle Collection,
Setup may start and then quit immediately.

CAUSE
=====

This behavior can occur if either of the following conditions is true:

- A beta version of Entertainment Pack: The Puzzle Collection is installed on
  the computer.

- A previously installed beta version of Entertainment Pack: The Puzzle
  Collection was not removed successfully.

RESOLUTION
==========

WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.

To resolve this issue, use Registry Editor to delete the following key from the
Microsoft Windows registry:

  HKEY_LOCAL_MACHINE\Software\Microsoft\Microsoft Games\Puzzle Collection Trial

After you remove this registry key, reinstall Entertainment Pack: The Puzzle
Collection.

STATUS
======

Microsoft has confirmed that this is a problem in Microsoft Entertainment Pack:
The Puzzle Collection, version 1.0.

Additional query words: 1.00 msgame wep installs crash

======================================================================
Keywords          : kbenv kbsetup kbimu msgame 
Technology        : kbHomeProdSearch kbZNotKeyword kbWinEntPkPuzzleSearch kbWinEntPkPuzzle
Version           : WINDOWS:1.0
Issue type        : kbprb

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