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Q258891: XADM: Information Store Stops Responding with Access Violation

Article: Q258891
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55 EXC55SP3Fix
Last Modified: 30-APR-2000

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

The Exchange Server information store (Store.exe) may cause an access violation
and stop responding. If Dr. Watson is active as the default debugger, then a Dr.
Watson log and a User.dmp file (if Dr. Watson is configured to create a User.dmp
file) may be generated.

CAUSE
=====

This problem can occur because under certain conditions, a message property
variable is left uninitialized.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For additional information, click the following article number to
view the article in the Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or
later:

Component: Information Store

+----------------------+
| File name | Version  | 
+----------------------+
| Store.exe | 5.5.2647 | 
+----------------------+

STATUS
======

Microsoft has confirmed that this is a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 3.


Additional query words: XMRP

======================================================================
Keywords          : exc55 EXC55SP3Fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

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