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Q258815: Wave Audio Volume Is Unexpectedly Raised

Article: Q258815
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): kbsound kbimu
Last Modified: 13-JUN-2001

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The information in this article applies to:

- Microsoft Encarta Encyclopedia Deluxe 2001 for Windows 
- Microsoft Encarta Encyclopedia Standard 2001 for Windows 
- Microsoft Encarta Encyclopedia 2000 
- the operating system: Microsoft Windows 98 
- Microsoft Bookshelf 2000 
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SYMPTOMS
========

When you open or close Encarta Explorer in Microsoft Encarta Encyclopedia 2000,
the volume level of Wave Audio and Wave/Direct Sc sounds is unexpectedly
raised.


CAUSE
=====

This behavior can occur if a Creative Labs SoundBlaster Live! sound card is
installed in your computer.

RESOLUTION
==========

To work around this issue, reduce the volume level:

1. Double-click the Volume Control icon on the taskbar.

2. Under Wave Balance or Wave/Direct Sc Balance, move the Volume slider down to
  reduce the volume level.

3. Close the Volume Control dialog box.

MORE INFORMATION
================

The third-party products that are discussed in this article are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.

Additional query words: multi mult-media media mm ee2k maximum loud

======================================================================
Keywords          : kbsound kbimu 
Technology        : kbOSWin98 kbOSWinSearch kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbBookshelfSearch kbEncartaEncycSearch kbBookShelf2000 kbEncartaEnCyc2000
Version           : :
Issue type        : kbprb

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