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Q258547: SMS: Upgrade Process May Hang When Upgrading Site Server to SP2

Article: Q258547
Product(s): Microsoft Systems Management Server
Version(s): winnt:2.0
Operating System(s): 
Keyword(s): kbenv kbsms200 kbsms200bug
Last Modified: 26-APR-2000

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The information in this article applies to:

- Microsoft Systems Management Server version 2.0 
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SYMPTOMS
========

When you upgrade a Systems Management Server (SMS) 2.0 Service Pack 1 site
server to Service Pack 2, the upgrade process may stop responding (hang).

CAUSE
=====

This behavior occurs when a site system running as a Software Metering server
cannot be stopped remotely.

WORKAROUND
==========

To work around this behavior, stop the SMS_License_Server service on site
systems that are acting as Software Metering servers, or remove the Software
Metering role from site systems before you run the Service Pack 2 upgrade.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0.

Additional query words: prodsms fail

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Keywords          : kbenv kbsms200 kbsms200bug 
Technology        : kbSMSSearch kbSMS200
Version           : winnt:2.0
Issue type        : kbbug
Solution Type     : kbpending

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