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Q258402: Baseball 2001: Black Screen When Starting Game Second Time

Article: Q258402
Product(s): Microsoft Home Games
Version(s): 1.0
Operating System(s): 
Keyword(s): 
Last Modified: 12-NOV-2001

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The information in this article applies to:

- Microsoft Baseball 2001, version 1.0 
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SYMPTOMS
========

When you start Microsoft Baseball 2001 version 1.0, quit the program, and then
try to start the program again, you may receive a black screen.

CAUSE
=====

This behavior can occur if any of the following conditions is true:

- Your primary video adapter has 2 megabytes (MB) or less of video memory
  installed.

- Your video driver is outdated.

- Your video adapter does not support Microsoft DirectDraw.

- The Hardware Acceleration setting on your computer is not set to Full.

- An incorrect or duplicate monitor is installed on your computer.

RESOLUTION
==========

To resolve this issue, use the following methods in the order in which they are
presented.

Upgrade Your Video Adapter
--------------------------

To run Baseball 2001, your computer must have a video adapter with at least 2 MB
of video memory installed. If your video adapter does not have 2 MB of video
memory, install additional video memory, or upgrade to a video adapter that has
at least 2 MB of video memory.

To estimate the approximate amount of video memory that is installed on your
computer:

1. Click Start, and then click Run.

2. In the Open box, type "dxdiag" (without the quotation marks).

3. Click OK.

4. Click the Display tab.

5. Under Device, verify the amount of memory that is listed next to "Approx.
  Total Memory".

  NOTE: If a video accelerator card is installed on your computer, a Display 1
  and a Display 2 tab are available. Click either tab to verify the approximate
  total memory.

6. Click Exit.

If the approximate total memory is more than 2 MB, and the behavior continues to
occur, contact the manufacturer of your video adapter to determine how to
resolve this issue.

Obtain and Install an Updated Video Driver
------------------------------------------

Contact your hardware manufacturer about how to obtain and install the latest
version of the video driver for your video adapter.

For information about how to contact your video card manufacturer, click the
appropriate article number in the following list to view the article in the
Microsoft Knowledge Base:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

  Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Increase the Hardware Acceleration Setting to Full
--------------------------------------------------

To increase the Hardware Acceleration setting to Full:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click System.

3. On the Performance tab, click Graphics.

4. Move the Hardware Acceleration slider all the way to the right (the Full
  acceleration setting).

5. Click OK, and then click Close.

6. When you are prompted to restart your computer, click Yes.

Make Sure That the Correct Monitor Is Installed
-----------------------------------------------

To make sure that the correct monitor is installed on your computer:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Display.

3. On the Settings tab, click Change Display Type.

  NOTE: If you are using Microsoft Windows 95 OEM Service Release 2 (OSR2),
  click Advanced Properties. If you are using Microsoft Windows 98, click
  Advanced.

4. Under Monitor, click Change.

  NOTE: If you are using OSR2 or Windows 98, click the Monitor tab, and then
  click Change.

5. In the Manufacturers box, click the manufacturer of your monitor.

6. In the Models box, click the model of your monitor.

7. Click OK, click Close, and then click OK.

8. If you are prompted to restart the computer, click Yes.

Remove Duplicate Monitors
-------------------------

Remove any duplicate monitors that are installed by Windows:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click System.

3. On the Device Manager tab, click "View devices by type".

4. Click the plus sign (+) next to Monitors to expand the branch.

5. Note the properties for each device that is listed in the branch. To do this:

  a. Click a device, and then click Properties.

  b. Click each tab in the Device Properties dialog box, and then record the
     device information and settings.

  c. Click OK.

6. Click OK, and then close Control Panel.

7. Restart Windows in Safe mode. To do this, use the appropriate method for your
  version of Microsoft Windows.

  Microsoft Windows 98 and Microsoft Windows Millennium Edition (Me):

  Restart your computer, press and hold down CTRL when your computer completes
  the Power On Self Test (POST), and then select Safe Mode on the Startup
  menu.

  Microsoft Windows 95:

  Restart the computer. When you see the "Starting Windows 95" message, press
  F8, and then select Safe Mode on the Startup menu.

8. When Windows starts in Safe mode, click OK.

9. Click Start, point to Settings, and then click Control Panel.

10. Double-click System.

11. On the Device Manager tab, click "View devices by type".

12. Click the plus sign (+) next to Monitors to expand the branch.

13. Verify that there are no changes in the list of devices in the branch. If
  you see a device that is not in the list of devices that you noted in step
  5, click the new device, and then click Remove. Repeat this step for each
  device in the branch that is not in the list of devices that you noted in
  step 5.

  NOTE: If you see new copies of a device that is in the list of devices you
  noted in step 5, verify the properties of each copy of the device. If the
  properties for the device match the properties that you recorded, keep the
  device. If the properties for the device do not match the properties that
  you recorded, remove the device.

14. Click OK.

15. When you are prompted to restart the computer, do so.

Additional query words: kbimu homegame msgame baseball 2001 black screen bb2001 game 2nd

======================================================================
Keywords          :  
Technology        : kbHomeProdSearch _IKkbbogus kbGamesSearch kbBaseballSearch kbBaseBall2001
Version           : :1.0
Issue type        : kbprb

=============================================================================

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