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Q258301: XADM: Running Isinteg -t When Isinteg Fails For Lack of Space

Article: Q258301
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55
Last Modified: 09-AUG-2000

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you run the isinteg -fix command and the command fails because of a lack of
disk space, you may receive the following error message:

  JET Error JET_errDiskFull while opening the IS Databases

When you view the application event log, the following event is displayed:

  Event ID: 142
  Source: ESE97
  Category: Error
  Description:
  The database disk is full.

CAUSE
=====

This behavior can occur if there is not enough free space on the drive to create
the Refer.mdb file. The Refer.mdb file is a temporary database that is created
when you run the Microsoft Exchange Information Store Integrity Checker
(Isinteg) utility. Isinteg browses the tables in the information store database,
looking for errors. For the cross-reference tables, Isinteg builds a Microsoft
Exchange Server database of reference counts (Refer.mdb) before browsing the
tables. After traversing all the cross-reference tables, Isinteg compares the
counts found to the counts in the reference database. If you run Isinteg with
the -fix switch, these counts are updated to their true values as determined by
Isinteg.

The default location for the Refer.mdb file is the subdirectory where the
information store database is located, which is either the Priv.edb file or the
Pub.edb file. If there is not enough room on the drive to build the Refer.mdb
file, Isinteg fails, and you receive an "Out Of Disk Space" error message.

RESOLUTION
==========

In Exchange Server 5.5, there is an option to run Isinteg and specify a location
for the Refer.mdb file. The option is a command-line switch -t. To generate a
list of the command-line switches for Isinteg for Exchange Server 5.5, go to a
command prompt, switch to the Exchsrvr\Bin subdirectory on an Exchange Server
5.5 computer, and type "isinteg" (without the quotation marks) without any
switches. The command-line switches for Isinteg for Exchange Server 5.5 are also
listed in the document entitled "Isinteg.rtf" on the Exchange Server 5.5 compact
disc.

Both sources give the same syntax for running the command:

  isinteg -pri|-pub [-fix]-t refdblocation (default location of the store)

NOTE: The syntax for command-line switches in Isinteg is different from the
Eseutil utility; Isinteg uses the dash (-), whereas the Eseutil utility uses the
forward slash (/).

When using Isinteg -t, you specify only the location; do not specify the file
name:

  ISINTEG -FIX -PRI -t d:\ -TEST ALLTESTS

Specifying an alternate location with sufficient space for the Refer.mdb database
file should allow the temporary database to be built while Isinteg is running,
and allow Isinteg to complete successfully.

MORE INFORMATION
================

For additional information, click the article numbers below to view the articles
in the Microsoft Knowledge Base:

  Q258302 XADM: Troubleshooting Refer.mdb File Issues

  Q182081 Description of ISINTEG Utility

Additional query words: JET_errDiskFull

======================================================================
Keywords          : exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb

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