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Q257626: Non-Paged Pool Leak Running Internet Explorer 5

Article: Q257626
Product(s): Microsoft Windows NT
Version(s): WINDOWS:5; winnt:4.0
Operating System(s): 
Keyword(s): kb3rdparty kbenv
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
- Microsoft Internet Explorer version 5 for Windows NT 4.0 
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SYMPTOMS
========

Terminal Server clients that are running Internet Explorer 5 from a Citrix
Metaframe version 1.8 client may cause the Terminal Server CPU usage to jump to
25 percent for a short period of time and then fall back to normal. Task Manager
or Performance Monitor shows a decrease in non-paged pool usage that is not
released after the client quits Internet Explorer. After non-paged pool has been
exhausted, the computer may crash or log events in the System event log,
indicating that no non-paged pool is available. The pool tag that is leaking is
the Proc tag, and the process associated with the tag is "IE."

RESOLUTION
==========

Disable audio remapping for Citrix ICA clients:

1. Start the Terminal Server Connection Configuration tool from the
  Administrative Tools menu.

2. Double-click the ICA-<transport> connection to display the Edit
  Connection dialog box.

3. Click Client Settings.

4. Click to select the Disable Client Audio Mapping check box.

5. Click OK to close all dialog boxes.

MORE INFORMATION
================

The third-party products that are discussed in this article are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.


Additional query words:

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Keywords          : kb3rdparty kbenv 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch kbIEsearch kbZNotKeyword2 kbIENT400Search kbIE500Search kbZNotKeyword3 kbIE500WinNT400
Version           : WINDOWS:5; winnt:4.0
Hardware          : x86
Issue type        : kbprb

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