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Q257617: Terminal Server Service Stops Responding if Other Service Hangs

Article: Q257617
Product(s): Microsoft Windows NT
Version(s): winnt:4.0,4.0 SP4,4.0 SP5
Operating System(s): 
Keyword(s): kbenv kbtool
Last Modified: 11-DEC-2001

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The information in this article applies to:

- Microsoft Windows NT Server versions 4.0, 4.0 SP4, 4.0 SP5, Terminal Server Edition 
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SYMPTOMS
========

After you start your Windows NT Server, Terminal Server Edition-based computer,
the Terminal Server service may stop responding (hang) and not permit new
connections.

CAUSE
=====

This problem can occur if the License Logging service is not responding. When
you make a connection to the Terminal Server service, it provides the client
license information to the License Logging service. If the License Logging
service is not responding, new connections time out while the Terminal Server
service waits for a reply from the License Logging service.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT Server
version 4.0, Terminal Server Edition. For additional information, click the
following article number to view the article in the Microsoft Knowledge Base:

  Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS
======

This problem was first corrected in Windows NT Server version 4.0, Terminal
Server Edition Service Pack 6.

Additional query words:

======================================================================
Keywords          : kbenv kbtool 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServ400sp4 kbNTTermServ400sp5 kbNTTermServSearch
Version           : winnt:4.0,4.0 SP4,4.0 SP5
Issue type        : kbbug
Solution Type     : kbfix

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