KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Article: Q257551
Product(s): Microsoft Windows NT
Version(s): WINDOWS:2000; winnt:4.0
Operating System(s): 
Keyword(s): kbprint kbWin2000SP2Fix
Last Modified: 11-DEC-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
- Microsoft Windows 2000 Advanced Server 
- Microsoft Windows 2000 Professional 
- Microsoft Windows 2000 Server 
-------------------------------------------------------------------------------


SYMPTOMS
========

When printing to a Gateway Services NetWare (GSNW) print server through an NDS
connection with the option to print a banner page selected, the printed banner
page is missing the username of the user that submitted the job.

This behavior is seen on Microsoft Windows NT Server version 4.0 and Terminal
Server Edition when print jobs are submitted through a Terminal Server session.

This behavior is seen on Windows 2000 for any print job.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows 2000. For
additional information, click the following article number to view the article
in the Microsoft Knowledge Base:

  Q260910 How to Obtain the Latest Windows 2000 Service Pack

Windows NT Server 4.0, Terminal Server Edition
----------------------------------------------

The English version of this fix should have the following file attributes or
later:

Date       Time     Version         Size      File name
--------------------------------------------------------------------
6/20/2000  03:36p   4.0.1381.33369  157,552   Nwrdr.sys

Windows 2000
------------

The English version of this fix should have the following file attributes or
later:

Date        Time      Version        Size      File name
----------------------------------------------------------------------
6/22/2000   10:27p    5.0.2195.2096  158,640   Nwrdr.sys


STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article. This problem was first corrected in
Windows 2000 Service Pack 2.

MORE INFORMATION
================

For additional information about how to install Windows 2000 and Windows 2000
hotfixes at the same time, click the article number below to view the article in
the Microsoft Knowledge Base:

  Q249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: csnw gsnw NDS banner username

======================================================================
Keywords          : kbprint kbWin2000SP2Fix 
Technology        : kbWinNTsearch kbWinNT400search kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbWinNTSsearch kbWinNTS400search kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbNTTermServ400 kbNTTermServSearch kbWinAdvServSearch
Version           : WINDOWS:2000; winnt:4.0
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Q257551: GSNW/CSNW NetWare Banner Page missing Username