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Q257359: World Atlas 2000: World Atlas Has Encountered an Unknown Error

Article: Q257359
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): kb3rdparty kberrmsg kbhw kbimu kbHardware
Last Modified: 09-OCT-2001

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The information in this article applies to:

- Microsoft Encarta Reference Suite 2000 
- Microsoft Encarta Interactive World Atlas 2000 
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SYMPTOMS
========

When you attempt to install the Microsoft Encarta Reference Suite 2000 DVD-ROM,
you may receive the following error message:

  Invalid page fault in module Setup.exe.

In addition, when you attempt to start Microsoft Encarta World Atlas 2000, you
may receive the following error message:

  World Atlas has encountered an unknown error.

CAUSE
=====

This behavior can occur if the following conditions are true:

- A Pioneer DVD-114 DVD-ROM drive is installed in your computer.

- The firmware for the DVD-ROM drive is outdated.

- A CD-ROM writer is connected to your computer.

- The Adaptec EZ CD Creator software is installed on your computer.

RESOLUTION
==========

To resolve this issue, download and install version 1.24 of the firmware upgrade
for the Pioneer DVD-114 DVD-ROM drive from the following Pioneer Web site:

  http://www.pioneerelectronics.com/Pioneer/CDA/ServiceAndSupport/SelfHelpForIndFirmware/0,1465,60~6020~60201100,00.html

NOTE: Please contact your hardware manufacturer before you update the firmware to
make sure that you are installing the correct files.

MORE INFORMATION
================

Microsoft provides third-party contact information to help you find technical
support. This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.

Additional query words: multi multi-media media mm dvdrom ers2k ewa2k gpf ipf

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Keywords          : kb3rdparty kberrmsg kbhw kbimu kbHardware 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference2000 kbEncartaWorldAtlas2000
Version           : :
Issue type        : kbprb

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