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Q257273: Err Msg: Unable to Locate the BackOffice 4.5 Product Directory

Article: Q257273
Product(s): Microsoft Windows NT
Version(s): ; winnt:4.5
Operating System(s): 
Keyword(s): kberrmsg kbsetup
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft BackOffice Server 4.5 
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IMPORTANT: This article contains information about modifying the registry. Before you 
modify the registry, make sure to back it up and make sure that you understand how to restore 
the registry if a problem occurs. For information about how to back up, restore, and edit the 
registry, click the following article number to view the article in the Microsoft Knowledge Base:

  Q256986 Description of the Microsoft Windows Registry

SYMPTOMS
========

When you install the Team Productivity Update (TPU) for BackOffice Server 4.5,
you may receive the following error message:

  TPUSetup

  Unable to locate the BackOffice 4.5 product directory.

  Please review any documentation accompanying your setup for more information
  on why setup may not be working properly. You might also try closing any open
  applications and run setup again.

CAUSE
=====

This issue can occur if the BackOffice Server Setup files are removed, or if the
BackOffice Program Directory value is missing from the registry. In either case,
the BackOfficeProgramDir value is missing.

RESOLUTION
==========

WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.

To resolve this issue, use the appropriate method:

The BackOffice Server Setup Files Were Removed
----------------------------------------------

1. Insert the BackOffice Server 4.5 CD-ROM number 1, and then start BackOffice
  Setup.

2. When you are prompted to choose an installation type, choose Custom
  installation.

3. When the Component Selection screen appears, select only the BackOffice Suite
  Components.

4. After the BackOffice Suite Components are reinstalled, TPU Setup will proceed
  past the error message listed earlier in this article.

The BackOffice Server Setup Files Were Not Removed
--------------------------------------------------

1. Use Regedt32.exe to view the following registry key:

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\BackOffice

2. Click Add Value on the Edit menu.

3. For the String Name, enter "BackOfficeProgramDir" (without the quotation
  marks).

4. Set the Data Type to Reg_SZ, and then click OK.

5. For the String Value, enter the path of the BackOffice Program folder, and
  then click OK. Note that by default, this is the <drive>:\Program
  Files\Microsoft BackOffice folder, where <drive> is the drive where the
  BackOffice Suite Components are installed.

6. With this value in place, TPU Setup will proceed past the error message
  listed earlier in this article.

MORE INFORMATION
================

For additional information about removing and reinstalling the BackOffice Server
Suite Components, click the article number below to view the article in the
Microsoft Knowledge Base:

  Q245594 How to Reinstall BackOffice 4.5 Suite Components

Additional query words:

======================================================================
Keywords          : kberrmsg kbsetup 
Technology        : kbAudDeveloper kbBackOfficeSearch kbBackOfficeServ450
Version           : :; winnt:4.5
Issue type        : kbprb

=============================================================================

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