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Q257224: SMS: Remote Control Reinstalled During Periodic Component Verify

Article: Q257224
Product(s): Microsoft Systems Management Server
Version(s): winnt:2.0
Operating System(s): 
Keyword(s): kbClient kbConfig _IK964 kbsms200 kbsms200bug kbsms200sp2fix kbRemoteProg
Last Modified: 27-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 2.0 
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SYMPTOMS
========

The Systems Management Server (SMS) 2.0 Remote Control tool may become
unavailable on client computers approximately every 30 days. On the Component
Status tab in the Systems Management tool in Control Panel, Remote Control may
show a status of "Install pending."

CAUSE
=====

The verification process for the Remote Tools component of the SMS client
inadvertently disables the Remote Control agent.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Systems Management
Server version 2.0. For additional information, click the following article
number to view the article in the Microsoft Knowledge Base:

  Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack

WORKAROUND
==========

To work around this problem, restart the client computers to restore Remote
Control functionality.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0. This problem was first corrected in Systems Management Server
version 2.0 Service Pack 2. This problem was first corrected in Systems
Management Server version 2.0 Service Pack 2.

Additional query words: prodsms

======================================================================
Keywords          : kbClient kbConfig _IK964 kbsms200 kbsms200bug kbsms200sp2fix kbRemoteProg 
Technology        : kbSMSSearch kbSMS200
Version           : winnt:2.0
Issue type        : kbbug
Solution Type     : kbfix

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