Q256507: RAS Client May Not Be Authenticated When You Reconnect
Article: Q256507
Product(s): Microsoft Windows NT
Version(s): winnt:4.0 SP6,4.0 SP6a
Operating System(s):
Keyword(s): kberrmsg kbnetwork kbWinNT400PreSP7Fix
Last Modified: 08-MAY-2002
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The information in this article applies to:
- Microsoft Windows NT Server versions 4.0 SP6, 4.0 SP6a
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SYMPTOMS
========
When you connect to a computer that is running Remote Access Services (RAS), you
are successfully authenticated by a Windows NT 4.0-based domain controller.
However, if you disconnect and then immediately reconnect, you may receive the
following error message:
A domain controller for your domain could not be contacted. You have been
logged on using cached account information. Changes to your profile since you
last logged on may not be available.
CAUSE
=====
This problem can occur if the RAS client receives a new Transmission Control
Protocol/Internet Protocol (TCP/IP) address from the RAS server when you
reconnect. The authenticating domain controller does not update its local
NetBIOS name cache with the new TCP/IP address of the RAS client, causing the
RAS client authentication not to succeed.
RESOLUTION
==========
A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem. This fix may receive
additional testing. Therefore, if you are not severely affected by this problem,
Microsoft recommends that you wait for the next Windows NT 4.0 service pack that
contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The typical support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.
The English version of this fix should have the following file attributes or
later:
Date Time Size File name Platform
-------------------------------------------------------
03/02/2000 03:38p 123,216 Netbt.sys Intel
03/02/2000 03:36p 222,992 Netbt.sys Alpha
STATUS
======
Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.
Additional query words:
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Keywords : kberrmsg kbnetwork kbWinNT400PreSP7Fix
Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400sp6 kbWinNTS400search
Version : winnt:4.0 SP6,4.0 SP6a
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
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