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Q256317: SMS 1.2 Administrator Loses Package Workstation Command Lines

Article: Q256317
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbsms120 kbsms120bug
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

When you are using the Systems Management Server (SMS) Administrator console to
edit package workstation command lines (WCLs), some WCL entries may be lost,
particularly if there is a large number of WCLs in the package that you are
editing.

CAUSE
=====

The SMS Administrator console attempts a bulk deletion and insertion of WCLs
when you add or edit an individual WCL. It does not use SQL transactional code
to do this, so there is no rollback if a problem occurs during an insertion. The
loss of WCLs may be random, rather than just the newly edited or inserted
information.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem. This fix may receive
additional testing. Therefore, if you are not severely affected by this problem,
Microsoft recommends that you wait for the next Systems Management Server
service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The typical support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

The English version of this fix should have the following file attributes or
later:

  Date         Size      File name   Platform
  -------------------------------------------
  02/02/2000   538,144   Base4.dll   Intel
  02/02/2000   919,312   Base4.dll   Alpha

NOTE: Due to file dependencies, the most recent hotfix or feature that contains
the above files may also contain additional files.



STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2.

MORE INFORMATION
================

To install the hotfix, follow these steps on your SMS primary sites and
Administrator console computers:

1. Stop the SMS services on the primary site server and quit all instances of
  the Administrator console.

2. Copy the updated Base4.dll file to the SMS\Site.srv\<Platform> folder
  on each of the primary site servers and each computer with the Administrator
  console installed.

3. Restart the SMS services on the primary site server.

Additional query words: prodsms

======================================================================
Keywords          : kbsms120 kbsms120bug 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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