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Q256306: Windows NT Backup Does Not Work with Seagate Scorpion 40 DAT

Article: Q256306
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kbWinNT400PreSP7Fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

When you open the Windows NT Backup program, you may receive the following error
message:

  A tape device has been detected, and the tape driver started. However,the
  tape device is not responding. Check that the tape device power is on and
  cables are properly connected.

CAUSE
=====

This issue occurs when Windows NT detects errors initializing the Seagate drive.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem. This fix may receive
additional testing. Therefore, if you are not severely affected by this problem,
Microsoft recommends that you wait for the next Windows NT 4.0 service pack that
contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The typical support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

The English-language version of this fix should have the following file
attributes or later:

  Date      Time       Size    File name      Platform
  -----------------------------------------------------
  03/02/2000  04:02p   711,440 Ntbackup.exe   i386



WORKAROUND
==========

To work around this issue, contact Seagate about how to configure the disk
drive.


The problem was observed on a Seagate Scorpion 40 with compression and no host
control set; all switches were set to ON except switches 2 and 10.

STATUS
======

Microsoft has confirmed that this is a problem in Windows NT 4.0.

Additional query words: seagate dat

======================================================================
Keywords          : kbWinNT400PreSP7Fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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