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Q256221: XCON: Exchange Server 5.5 POP3 Clients Cannot Authenticate

Article: Q256221
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55
Last Modified: 18-MAY-2001

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5, on platform(s):
   - the operating system: Microsoft Windows 2000 
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SYMPTOMS
========

Post Office Protocol version 3 (POP3) clients may be unable to authenticate with
Exchange Server 5.5 if it is running on a Microsoft Windows 2000 Advanced
Server-based computer. The client generates the following error message:

  "Your User name or password was rejected"
  Error Logon Failure Port 110 ssl 0x800ccc90.

The following event 11310 may also be logged in the application event log of the
server:

  pop3 unaccepted and unauthenticated user.

Messaging Application Programming Interface (MAPI) clients can log on as the POP3
user with no problem.

If you telnet to port 110, you receive the following error message:

  LOGIN FAILURE

The application event log also contains event 11310 "LOGIN FAILURE" followed by
event 11103 "losing connection."

RESOLUTION
==========

To resolve this problem, upgrade to Exchange Server 5.5 Service Pack 3.

Additional query words: IMAP4

======================================================================
Keywords          : exc55 
Technology        : kbExchangeSearch kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb

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