KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q256012: SMS: Crystal Reports Services Installed as Local System Accounts

Article: Q256012
Product(s): Microsoft Systems Management Server
Version(s): winnt:2.0,4.0; :
Operating System(s): 
Keyword(s): kbenv kbsms200 kbsms200preSP3
Last Modified: 18-MAY-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server version 2.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you upgrade from Windows NT 4.0 Service Pack 4 to Windows 2000, all Crystal
Reports services may be installed as local system accounts. As a result, the
Crystal Reports service does not start or run the Info Agent, Info APS, and Info
Sentinel services.

CAUSE
=====

The Crystal Reports services must run with the SMS Service account.

WORKAROUND
==========

After you upgrade to Windows 2000 and install SMS 2.0 Service Pack 2, use the
Services tool in Control Panel to change the Crystal Reports services (Info
Agent, Info APS, and Info Sentinel) to use the SMS Service account.


Additional query words: prodsms

======================================================================
Keywords          : kbenv kbsms200 kbsms200preSP3 
Technology        : kbSMSSearch kbSMS200
Version           : winnt:2.0,4.0; :
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.