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Q255928: "STOP 0x1e" After Installing Norton AntiVirus Updates

Article: Q255928
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kb3rdparty kberrmsg
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
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SYMPTOMS
========

After you install a Symantec Norton AntiVirus updated driver, you may receive
any of the following error messages on a blue screen:

  0000001e : c0000005 00000085 00000000 00000085

  0000001e : c0000005 f1145494 00000000 0000013c

Note that the parameters in the error message may vary.

CAUSE
=====

This behavior can occur if you install an updated driver with the following time
stamp:

  File name     Time stamp
  --------------------------------------
  Navex15.sys   Mon Feb 14 15:22:04 2000

RESOLUTION
==========

Symantec recommends that you revert to an earlier version of the driver or
install a later version from Symantec.


Additional query words:

======================================================================
Keywords          : kb3rdparty kberrmsg 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch
Version           : winnt:4.0
Issue type        : kbprb

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