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Q255766: XADM: MSExchangeMTA Stops Unexpectedly with "Access Violation"

Article: Q255766
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): kbenv kberrmsg kbExchange550preSP4fix kbExchange550sp4Fix
Last Modified: 10-NOV-2000

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

The MSExchangeMTA service may stop unexpectedly with an "access violation" error
message and cannot be restarted. When you manually start the service, it stops
responding with the following call stack in the dump file:

FramePtr  RetAddr   Param1   Param2   Param3   Function Name
010cf0f4  00410e6f  010cf11c 00000000 00000000 EMSMTA!odpinaat+0x6b
010cf134  0040b5fd  012cfd70 00000000 00000001 EMSMTA!odpbcfra+0x9a
010cf168  0048d959  010cf270 00000001 00000000 EMSMTA!odplfarb+0x12c
010cf268  0048d406  00270001 010cf288 010cfa67 EMSMTA!odpgique+0x157({...})
010cfa70  0048c5f7  00676639 010cfee5 00000004 EMSMTA!odpgimai+0xc50
010cfc30  0048ba7d  010cff14 00688dda 00000000 EMSMTA!odpinday+0x2cf
010cff2c  00482cd9  77f0178b 77f1c661 00134ea8 EMSMTA!odpgmtin+0xb0c
010cff94  0048225a  77f9d850 00134ea8 0000017c EMSMTA!sbpwinit+0xa77
010cffa8  77dd8bec  00000001 00134eb0 ffffffff EMSMTA!sbpisvep+0xcf

In addition, MTACHECK does not recover the issue when it occurs. Mtacheck.exe
stops with the following call stack in the dump file:

FramePtr  RetAddr   Param1   Param2   Param3   Function Name
0012e72c  77f8e2f6  77f7e952 0124f5e8 0012e778 NTDLL!DbgBreakPoint
0012e730  77f7e952  0124f5e8 0012e778 0124f5e8 NTDLL!RtlpBreakPointHeap+0x24
0012e748  77f8d873  0124f5e8 0012e7b8 00d40000 NTDLL!RtlpCheckBusyBlockTail+0x76
0012e778  77f8e13c  00d40000 010f0000 12e80c03 NTDLL!RtlpValidateHeapSegment+0xd6
0012e7cc  77f8321b  00d40000 00000001 00000000 NTDLL!RtlpValidateHeap+0x35b
0012e80c  77f12e09  00d40000 40000064 00000000 NTDLL!RtlValidateHeap+0xad
0012e820  6fff12e5  00d40000 00000064 00000000 KERNEL32!HeapValidate+0x13
0012e830  00402995  00d40000 00000064 00000000 EXCHMEM!ExchHeapValidate+0x15 [ exchmem.c @ 283 ]
0012f060  0044a08a  00000000 00001000 7ffdf000 MTACHECK!HeapCheckValid+0x215 [ clib.c @ 1993 ]
0012f3cc  0044b035  78037c68 00000000 00001000 MTACHECK!sbpiwdmp+0x49a [ sbnilnt.c @ 1048 ]
0012f3e0  00401c57  00000000 0012f3f8 0041cd56 MTACHECK!sbpiwter+0x45 [ sbnilnt.c @ 2626 ]
0012f3ec  0041cd56  000004f5 0012f428 00427108 MTACHECK!t_newerr+0x17 [ clib.c @ 768 ]
0012f3f8  00427108  0012f424 00000001 00000001 MTACHECK!obpinoda+0x46 [ obnind.c @ 94 ]
0012f428  0043ac24  0012f458 00000002 0012f45c MTACHECK!odpbcgfa+0x1f8 [ odnb2.c @ 1066 ]
0012f474  00439f46  00270001 0012f760 0012f4e4 MTACHECK!odpgique+0x2d4({...}) [ odngi.c @ 1579 ]
0012fcd4  00446179  00004244 00000000 00000000 MTACHECK!odpgimai+0x8d6 [ odngi.c @ 835 ]
0012fecc  0041235f  00000000 00120035 4f464e49 MTACHECK!odpgmtin+0xc39 [ odnx.c @ 5482 ]
0012ff44  00414028  00000000 00000000 7ffdf000 MTACHECK!sbpwinit+0x70f [ sbnw.c @ 3754 ]
0012ff70  0044b55f  00000001 004c07f0 004c01a0 MTACHECK!main+0x118(...) [ sbnw.c @ 6298 ]
0012ffc0  77f1ba06  00000000 00000000 7ffdf000 MTACHECK!mainCRTStartup+0xff(...) [ crtexe.c @ 338 ]

CAUSE
=====

This behavior occurs because the working queue object (usually 00000027) is
damaged. When the recovery procedure attempts to recover the object, the object
is wrongly regarded as a damaged message. This occurs because the property array
of a queue object is different than that of a message object. The later
reference to the property array causes the "access violation" error message.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.

Additional query words: corrupt corrupted fail fails failed crash

======================================================================
Keywords          : kbenv kberrmsg kbExchange550preSP4fix kbExchange550sp4Fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

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