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Q255674: Drwtsn32 Does Not Work If User Does Not Have Write Rights

Article: Q255674
Product(s): Microsoft Windows NT
Version(s): WINDOWS:2000; winnt:4.0
Operating System(s): 
Keyword(s): kbWin2000PreSP1Fix kbWinNT400PreSP7Fix kbWin2000sp1Fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows 2000 Advanced Server 
- Microsoft Windows 2000 Professional 
- Microsoft Windows 2000 Server 
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SYMPTOMS
========

If the access rights to the HKEY_LOCAL_MACHINE\Software\Microsoft registry key
are reduced so that the logged-on user no longer has the access rights to create
subkeys in the registry, Drwtsn32 does not work correctly and does not update
the Drwtsn32.log file or generate a User.dmp file.

CAUSE
=====

When Drwtsn32.exe runs, it requests KEY_CREATE_SUB_KEY privileges when it opens
its registry key to determine what configuration to use. If the logged-on user
does not have these privileges, Drwtsn32 does not run correctly and no log file
or user dump file is generated.

RESOLUTION
==========

Windows 2000
------------

To resolve this problem, obtain the latest service pack for Windows 2000. For
additional information, please see the following article in the Microsoft
Knowledge Base:

  Q260910 How to Obtain the Latest Windows 2000 Service Pack



Windows NT 4.0
--------------

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date        Time    Size    File name     Platform
  --------------------------------------------------
  05/26/2000  05:46p  66,832  Drwtsn32.exe  x86
  05/26/2000  05:45p  90,384  Drwtsn32.exe  Alpha



STATUS
======

Windows 2000
------------

Microsoft has confirmed this to be a problem in Windows 2000. This problem was
first corrected in Windows 2000 Service Pack 1.

Windows NT 4.0
--------------

Microsoft has confirmed this to be a problem in Windows NT 4.0.

Additional query words:

======================================================================
Keywords          : kbWin2000PreSP1Fix kbWinNT400PreSP7Fix kbWin2000sp1Fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbWinAdvServSearch
Version           : WINDOWS:2000; winnt:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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