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Q255263: Windows Client Hangs When You Use "SMS Restarts Computer"

Article: Q255263
Product(s): Microsoft Systems Management Server
Version(s): winnt:2.0
Operating System(s): 
Keyword(s): kbinterop kbClient kbConfig kbMMC kbsms200 kbsms200bug kbCollections kbPackage kbsmsAdm
Last Modified: 21-JUN-2000

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The information in this article applies to:

- Microsoft Systems Management Server version 2.0 
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SYMPTOMS
========

When you create a package for distribution and you set the SMS Restarts Computer
option, Systems Management Server (SMS) 2.0 clients that are running Microsoft
Windows 95 or Microsoft Windows 98 may stop responding (hang) during the
shutdown process, if the Auto Protection feature of Norton AntiVirus version 5.0
is enabled.

WORKAROUND
==========

To work around this problem, disable the Auto Protection feature of Norton
AntiVirus. For information about how to disable this feature, consult the
AntiVirus documentation or the program's manufacturer.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0.


MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: prodsms

======================================================================
Keywords          : kbinterop kbClient kbConfig kbMMC kbsms200 kbsms200bug kbCollections kbPackage kbsmsAdmin kbSoftwareDist 
Technology        : kbSMSSearch kbSMS200
Version           : winnt:2.0
Issue type        : kbbug
Solution Type     : kbnofix

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