Q255258: Client Hangs During "Remote Reboot" with Auto Protection Enabled

Article: Q255258
Product(s): Microsoft Systems Management Server
Version(s): winnt:2.0
Operating System(s): 
Keyword(s): kb3rdparty kbtool kbsms200 kbsms200bug
Last Modified: 17-JUN-2000

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The information in this article applies to:

- Microsoft Systems Management Server version 2.0 
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SYMPTOMS
========

When you use the Remote Tools "Remote Reboot" function on your Microsoft Windows
98/95-based computer that is a System Management Server 2.0 client, your Windows
98/95-based computer may stop responding (hang) during the shut down process.

CAUSE
=====

This problem can occur if you are running Norton AntiVirus version 5.0 and the
Auto Protection feature is enabled.

WORKAROUND
==========

To work around this problem, disable the Norton AntiVirus version 5.0 Auto
Protection feature before you try to use the Remote Tools "Remote Reboot"
function.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0.


MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: prodsms

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Keywords          : kb3rdparty kbtool kbsms200 kbsms200bug 
Technology        : kbSMSSearch kbSMS200
Version           : winnt:2.0
Issue type        : kbbug
Solution Type     : kbfix

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