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Q255234: XFOR: Internet Mail Service Setup Can’t Authenticate Password

Article: Q255234
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): exc55
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5, on platform(s):
   - the operating system: Microsoft Windows 2000 
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SYMPTOMS
========

When you install the Internet Mail Service on a Microsoft Exchange Server that
is running on a Windows 2000 Server-based computer, Setup may stop with the
following error when authenticating the service account password:

  Logon failure: Unknown user name or bad password. ID no. 0xc002052e

CAUSE
=====

The service account user name for the System Attendant is in the format of
<user>@<domain>.com. The Internet Mail Service Setup wizard
references the System Attendant's service account and only understands the
format of <domain>\<user>.

RESOLUTION
==========

1. In the Microsoft Management Console, edit the properties of the Exchange
  System Attendant service.

2. On the Log On tab, type the service account name in the format of
  <domain>\<user>

3. Restart the System Attendant service and rerun the Internet Mail Service
  Setup wizard.

Additional query words:

======================================================================
Keywords          : exc55 
Technology        : kbExchangeSearch kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb

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