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Q255212: Event Viewer Records Event ID 8020 Errors for DSMN

Article: Q255212
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

Event Viewer records the following Event ID 8020 error message for the Directory
Service Manager for NetWare (DSMN):

  Event ID 8020
  The synch agent services failed to modify account [username] on the NetWare
  server [servername] due to error 10256
  The synch agent services failed to modify account [username] on the NetWare
  server [servername] due to error 10239

RESOLUTION
==========

To work around this behavior, do one of the following:

1. Remove the specified user account from the NetWare-based server. DSMN then
  recreates the account as part of the normal synchronization.

2. Remove the NetWare-based server from DSMN management, and then add it back.

MORE INFORMATION
================

To determine what DSMN action caused the error, subtract 10001 from the error
(10256 - 10001) or (10239 - 10001), and convert the decimal number to
hexadecimal. The hexadecimal number is the NetWare error returned to DSMN by
NetWare when the error occurred.

The error 10239 maps to a NetWare error of 238(EE), which maps to
ERROR_OBJECT_ALREADY_EXISTS. The error 10256 maps to a generic NetWare error of
255(FF). This can be any of several errors, depending on the DSMN actions.

Additional query words:

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Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Issue type        : kbprb

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