KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q255192: Terminal Server Client Cannot Perform Send To/Mail Recipient

Article: Q255192
Product(s): Microsoft Windows NT
Version(s): WINDOWS:; winnt:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 11-DEC-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- the operating system: Microsoft Windows NT 4.0 
- Microsoft Outlook 98 
-------------------------------------------------------------------------------

SYMPTOMS
========

On a Terminal Server client, when you try to send a file from Windows Explorer
as an attachment to an e-mail message by right-clicking the file, clicking Send
To, and then clicking Mail Recipient, Outlook may not start and you may receive
the following error message:

  The object could not be found

When you start Outlook manually before you use the Send To option, the process
works properly.

RESOLUTION
==========

To work around this behavior, use one of the following procedures:

- Copy the Frmcache.dat file from the C:\Windows\Forms folder to the user's
  %SystemRoot%\Profiles\%username%\Windows\Forms folder.

  -or-

- Delete or rename the Home Directory Forms folder.

MORE INFORMATION
================

To prevent this behavior in the future, run the Windows Messaging compatibility
script.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbOSWinSearch kbOSWinNT400 kbOutlook98Search kbZNotKeyword3 kbOSWinNTSearch
Version           : WINDOWS:; winnt:4.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.