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Q254435: EST2001: "Error 1316" Message When You Attempt to Reinstall

Article: Q254435
Product(s): Microsoft Automap
Version(s): 
Operating System(s): 
Keyword(s): kberrmsg kbsetup kbtool kbimu
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Streets and Trips 2001 
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SYMPTOMS
========

When you attempt to reinstall Microsoft Streets & Trips 2001, you may
receive the following error message

  Error 1316: An error occurred while attempting to read from the file
  <drive>:\data.msi. If reinstalling, exit setup and insert the Setup
  disc before running reinstall.

where <drive> is the drive letter of the CD-ROM drive.

CAUSE
=====

This behavior can occur if you attempt to reinstall the program when the Streets
& Trips 2001 Disc 2 CD-ROM is inserted in the CD-ROM drive.

RESOLUTION
==========

To resolve this issue:

1. Quit Streets & Trips 2001 Setup.

2. Eject the CD-ROMs from all of your CD-ROM drives.

3. Click Start, point to Settings, and then click Control Panel.

4. Double-click Add/Remove Programs.

5. On the Install/Uninstall tab, click Microsoft Streets & Trips 2001, and
  then click Add/Remove.

6. Click Remove.

7. Follow the instructions on the screen to remove the program.

8. When you are prompted to restart the computer, do so.

9. Insert the Streets & Trips 2001 Disc 1 CD-ROM into the CD-ROM drive.

10. Follow the instructions on the screen to install the program.

STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.

Additional query words: est2001 reinstalling

======================================================================
Keywords          : kberrmsg kbsetup kbtool kbimu 
Technology        : kbHomeProdSearch kbExpediaSearch kbExpediaStreets2001
Version           : :
Issue type        : kbbug
Solution Type     : kbpending

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