KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q254380: XFOR: Exchange.Box Compaction w. Notes Maintenance Disabled

Article: Q254380
Product(s): Microsoft Exchange
Version(s): winnt:4.0,5.5
Operating System(s): 
Keyword(s): exc55 kbExchange550preSP4fix kbExchange550sp4Fix
Last Modified: 20-MAY-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.5, used with:
   - the operating system: Microsoft Windows NT 4.0 
   - the operating system: Microsoft Windows 2000 
-------------------------------------------------------------------------------


SYMPTOMS
========

On the Advanced tab in the Microsoft Exchange Connector for Lotus Notes
properties, there is an option to run Notes database maintenance. By default,
Notes database maintenance runs at 1:00 A.M. If you select this option, you can
change the time at which maintenance is run.

If you disable this option, the compaction of the Exchange.box database on the
Lotus Notes server occurs at the default time: 1:00 A.M. No indication that
Notes maintenance has started is logged in either the Browser logs or the
Microsoft Windows NT Event Viewer application event log.

CAUSE
=====

This issue can occur because the Exchange Notes Connector that is included with
Exchange Server 5.5 is based on the Lotus Notes connector that LinkAge produces.
The LinkAge version of the connector is hard-coded to run the Exchange.box
database compaction at 1:00 A.M. Microsoft added a user interface (UI) to modify
the time at which Notes database maintenance is run, which includes database
compaction. However, this modification did not add the capability to disable
database compaction.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.

Additional query words:

======================================================================
Keywords          : exc55 kbExchange550preSP4fix kbExchange550sp4Fix 
Technology        : kbExchangeSearch kbZNotKeyword2
Version           : winnt:4.0,5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.