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Q254323: Problems Printing to Printer on an AS/400 NetServer

Article: Q254323
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:95
Operating System(s): 
Keyword(s): kberrmsg kbprint osr2 win95
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Windows 95 OEM Service Release, versions 2.0, 2.1, 2.5 
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SYMPTOMS
========

When you attempt to print from Windows 95 OEM Service Release 2 (OSR2), 2.1
(OSR2.1), or 2.5 (OSR2.5), you may receive the following message:

  Before you can use the printer '\<servername>\<printername>' it
  must be setup on your computer. Do you want Windows to setup the printer and
  continue this operation?

Clicking Yes starts the Add Printer Wizard. The printer icon appears with a red X
and the following message is displayed:

  \\<servername>\<printername>
  This network printer is currently offline. You can install the printer now,
  but you will not be able to print to it until it comes back online.

CAUSE
=====

This behavior can occur if the printer is connected to an AS/400 NetServer.

RESOLUTION
==========

The following versions of the Spoolss.dll file work in this environment:

- 4.00.950 8/24/96 (the original version included with OSR2.x)
- 4.00.951 10/23/96 (the hotfix version referred to in Q159873)

To resolve this issue, install the hotfix described in either of the following
Microsoft Knowledge Base articles:

  Q159873 Err Msg: SPOOL32 Caused a Stack Fault in Module SPOOLSS.DLL...

  Q167775 Spool32.exe Error When Printing on a Network

Additional query words:

======================================================================
Keywords          : kberrmsg kbprint osr2 win95 
Technology        : kbWin95search kbOPKSearch kbWin95OPKOSR25 kbWin95OPKOSR210
Version           : WINDOWS:95
Issue type        : kbprb

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