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Q253972: WD97: German Smart Quotes Incorrect in Doc Saved as 6.0/95

Article: Q253972
Product(s): Word 97 for Windows
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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NOTE: The information in this article applies to the 
German version(s) of Word 97.

SYMPTOMS
========

In German Word 97, when you save a document in Word 6.0/95 format and the
document contains smart quotation marks, the smart quotation marks appear as
English smart quotation marks when you reopen the document.


RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The German version of this fix should have the following file attributes or
later:

  Date        Time  Version   Size       File name     Platform
  -------------------------------------------------------------
  03/24/2000  2:14    n/a     3,196,640  wqfe1905.exe  x86

After the hotfix is installed, the following files will have the listed
attributes or later:

  Date       Time  Version     Size       File name     Platform
  --------------------------------------------------------------
  3/22/2000  8:26  8.0.0.7522  5,331,728  winword.exe   x86
  3/23/2000  2:11  8.0.0.7522  1,716,578  wwintl32.dll  x86



STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words: word97 wd97 german quotation quote problem saveas QFE

======================================================================
Keywords          :  
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : :
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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