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Q253638: XADM: Mailbox Manager Does Not Install, (80004005)

Article: Q253638
Product(s): Microsoft Exchange
Version(s): winnt:5.5 SP3
Operating System(s): 
Keyword(s): exc55sp3
Last Modified: 05-MAR-2000

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 SP3 
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SYMPTOMS
========

If you install Microsoft Exchange Server Mailbox Manager, you may receive the
following error message:

  Unable to Install Mailbox Agent,(80004005)

The following event ID may be logged in the application event log:

  Event ID:2037
  Source: MSExchangeSA
  Category: General
  Type: Error
  Description: The File Version of "\address\GWISE\i386\gwxpxgen.dll" on the
  local server is not current. Unable to Locate a correct version on any server
  in the site.

CAUSE
=====

The proxy address generator may not properly generate a GroupWise address for
the mailbox agent.

WORKAROUND
==========

To work around this problem, use the following steps to install Mailbox
Manager:

1. Start the Exchange Server Administrator program.

2. Click to expand the Site object, click Configuration, click Site Addressing,
  and then click Properties.

3. Click the Site Addressing tab.

4. Click to clear the "GroupWise e-mail address" check box, and then click
  Apply.

5. IMPORTANT STEP: When you are prompted to "Remove this address from all
  existing recipients," click No.

6. Run Setup for Mailbox Manager.

7. Click to expand the Site object, click Configuration, click Site Addressing,
  and then click Properties.

8. Click to select the "GroupWise e-mail address" check box, and then click
  Apply.

9. IMPORTANT STEP: When you are prompted to "Add this address to all existing
  recipients," click No.

Additional query words: MBClean Mailbox Agent Addins

======================================================================
Keywords          : exc55sp3 
Technology        : kbExchangeSearch kbZNotKeyword2 kbExchange550SP3
Version           : winnt:5.5 SP3
Issue type        : kbprb

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