Q253502: Error When Resolving NetBIOS Name Longer than 16 Characters
Article: Q253502
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s):
Keyword(s): kberrmsg kbnetwork
Last Modified: 06-AUG-2002
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0
- Microsoft Windows NT Workstation version 4.0
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SYMPTOMS
========
When you attempt to resolve a NetBIOS server name that is longer than 16
characters (for example, "net view \\<xxxxxxxxxxxxxxxxx>" (without the
quotation marks)) after you establish a virtual private network (VPN) or Remote
Access Service (RAS) connection, the following error message may be displayed:
System error 53 has occurred.
In addition, programs that rely on resolution of NetBIOS server names that are
longer than 16 characters may be unable to contact the server and error messages
similar to the following examples may be displayed:
Server not found.
Server unavailable.
CAUSE
=====
This behavior occurs because the service responsible for directing the
resolution of NetBIOS server names longer than 16 characters was not informed of
the creation of the transient registry key that contained the new DNS server's
Internet Protocol (IP) address.
RESOLUTION
==========
A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Only apply it to systems
that are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Windows NT 4.0 service pack that contains
this fix.
To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.
The English-language version of this fix should have the following file
attributes or later:
Date Time Size File name Platform
-----------------------------------------------------
02/03/2000 01:26p 76,560 Mswsock.dll I386
02/03/2000 01:27p 45,328 Rnr20.dll I386
STATUS
======
Microsoft has confirmed that this is a problem in Windows NT 4.0.
Additional query words: name resolution view
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Keywords : kberrmsg kbnetwork
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version : winnt:4.0
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
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