KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q253383: XCLN: Outlook Err Msg: There Was an Error When Printing Started

Article: Q253383
Product(s): Microsoft Exchange
Version(s): WINDOWS:2000,98
Operating System(s): 
Keyword(s): 
Last Modified: 22-JUN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Outlook 2000, on platform(s):
   - the operating system: Microsoft Windows 98 
- Microsoft Outlook 98, on platform(s):
   - the operating system: Microsoft Windows 98 
- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

If you use Outlook to print from a network Hewlett-Packard (HP) Color LaserJet
5/5M printer that uses the postscript driver, the following error message may be
displayed:

  There was an error when printing started. To check the printer setup,
  double-click the printer's icon in Control Panel.

CAUSE
=====

This problem can occur if Type 42 is the substituted font for all installed
TrueType fonts in the Font Substitution table. The Font Substitution table is
located in the printer properties.

RESOLUTION
==========

To resolve this problem, reset the Font Substitution table:

1. Remove the printer from the printer list.

2. In Control Panel, double-click Fonts, and then re-add all of the existing
  fonts.

3. Open the Printers folder and re-add the HP Color LaserJet 5/5M PS driver.

MORE INFORMATION
================

For additional information, click the article number below to view the article
in the Microsoft Knowledge Base:

  Q248397 HP LaserJet 5MP PostScript Prints Insufficient Memory Error Message

Additional query words: OL98 OL2000

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbOutlook2000Search kbZNotKeyword3
Version           : WINDOWS:2000,98
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.