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Q253314: "SNABASE Not Started" Error Occurs When Using Terminal Server

Article: Q253314
Product(s): Microsoft SNA Server
Version(s): WINDOWS:4.0 SP2,4.0 SP3
Operating System(s): 
Keyword(s): kbsna400sp2 kbsna400sp3
Last Modified: 13-JUN-2001

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The information in this article applies to:

- Microsoft SNA Server, versions 4.0 SP2, 4.0 SP3 
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SYMPTOMS
========

When you use the Terminal Server client from either a workstation or the server
to connect through a Windows NT Terminal Server that has SNA Server 4.0 client
for Windows NT installed, the following error message may occur when trying to
establish a 3270 session:

  SnaBase not started

The 3270 screen may also be blank with no errors logged in the event log on the
client, the Terminal Server, or the SNA Server. The 3270 applet is able to
establish a connection if you run it directly from the Terminal Server.

CAUSE
=====

The compatibility script included on the Terminal Server CD for SNA Server is
not compatible with SNA Server 4.0 SP2 and SP3.

RESOLUTION
==========

Use the correct compatibility script that corresponds to the SNA Server service
pack that is installed.

MORE INFORMATION
================

For additional information on installing and obtaining the correct compatibility
scripts, click the article number below to view the article in the Microsoft
Knowledge Base:

  Q251349 3270 Applet Stops Responding at Blank Screen on Terminal Server

Additional query words:

======================================================================
Keywords          : kbsna400sp2 kbsna400sp3 
Technology        : kbAudDeveloper kbSNAServSearch kbSNAServ400SP2 kbSNAServ400SP3
Version           : WINDOWS:4.0 SP2,4.0 SP3
Issue type        : kbprb

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