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Q253163: Games: Screen Turns Black, Program Stops Responding, or Err Msg

Article: Q253163
Product(s): Microsoft Home Games
Version(s): 2.0
Operating System(s): 
Keyword(s): kb3rdparty kbimu msgame
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Age of Empires II: The Age of Kings, version 2.0 
- Microsoft Golf 1999 Edition 
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SYMPTOMS
========

When you start Microsoft Age of Empires II: The Age of Kings or Microsoft Golf
1999 Edition, you may experience any of the following symptoms:

- The screen may turn black after the opening movie is played.

- The program may stop responding (hang) when the startup screen is displayed.

- You may receive the following error message

  <Program> caused an invalid page fault in module win5fcl.dll.

  where <program> is the name of the executable file for the game.

CAUSE
=====

This behavior can occur if FamilyConnect Internet filtering software is
installed on the computer.

RESOLUTION
==========

To resolve this issue, remove the FamilyConnect filtering software:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. Click FamilyConnect Filtering, and then click Add/Remove.

  You are prompted to dial a toll-free telephone number to obtain a special
  password to remove the filtering program and cancel your account.

MORE INFORMATION
================

The third-party products that are discussed in this article are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.

Additional query words: 2.00 msgame aok aoeii aoe2 hangs crash freeze lock family connect ipf gpf

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Keywords          : kb3rdparty kbimu msgame 
Technology        : kbHomeProdSearch kbGamesSearch kbGolf99 kbGolfSearch kbAOESearch kbAOE2Kings
Version           : :2.0
Issue type        : kbprb

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