KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q253006: Account Joiner Utility Hangs with Application Error Message on S

Article: Q253006
Product(s): Microsoft Windows NT
Version(s): 2.1
Operating System(s): 
Keyword(s): kbenv kberrmsg kbtool
Last Modified: 08-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Metadirectory Services 2.1, on platform(s):
   - the operating system: Microsoft Windows 2000 
   - the operating system: Microsoft Windows NT 
   - the hardware: DEC Alpha 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to start the Account Joiner utility, it may stop responding
(hang) with the following error message:

  An application error has occurred and an application error log is being
  generated.
  accountJoiner.e.exe
  Exception: access violation (0xc0000005), Address 0x1001b9b1

CAUSE
=====

This error message can occur if you use brackets or parentheses in the
management agent (MA) name. The Account Joiner utility considers brackets and
parentheses to be illegal characters.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next version of Microsoft Metadirectory Services that contains this
fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date      Time    Version  Size     File name
  -----------------------------------------------------
  04/19/00  01:38p  1.0.0.1  174,592  Accountjoiner.exe
  04/19/00  01:37p  1.0.0.8  539,648  Zcldap.dll



WORKAROUND
==========

There is no workaround for this behavior. Microsoft does not recommend renaming
the MA to avoid the problem characters.


STATUS
======

Microsoft has confirmed this to be a problem in in Zoomit VIA 2.1 and Microsoft
Metadirectory Service 2.1.


Additional query words: Zoomit Via MA zscript genlogs mms

======================================================================
Keywords          : kbenv kberrmsg kbtool 
Technology        : kbMMSSearch
Version           : :2.1
Hardware          : x86
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.