Q252829: Warning Message When Gaining Access to Windows Update Web Site

Article: Q252829
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbenv win95 win98 win98se
Last Modified: 08-AUG-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows 98 
- Microsoft Windows 98 Second Edition 
- Microsoft Windows 95 
- Microsoft Windows Millennium Edition 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to gain access to the Windows Update Web site, you may receive
the following warning message:

  Security Warning

  Do you want to install and run "C:\Program Files\WindowsUpdate\ident.cab"?

  The publisher cannot be determined due to the problems below:

  The Trust Provider is unknown or not configured properly.

If you click No, the download operation quits. If you click Yes, the installation
proceeds normally.

CAUSE
=====

This behavior occurs because the Imagehlp.dll file is damaged or missing.

RESOLUTION
==========

To resolve this issue, replace the Imagehlp.dll file with a new version using
the appropriate steps for your operating system.

NOTE: You must put the Imagehlp.dll file in the C:\Windows\System folder for
Microsoft Windows 95 or Microsoft Windows 98, or in the C:\Winnt\System32 folder
for Microsoft Windows NT.

Windows 95
----------

Copy the Imagehlp.dll file from another computer running Windows 95 computer with
the same version of Microsoft Internet Explorer, or extract a new Imagehlp.dll
file from the Internet Explorer download .cab files. For additional information
about extracting original files, click the article number below to view the
article in the Microsoft Knowledge Base:

  Q129605 How to Extract Original Compressed Windows Files

Windows 98
----------

Use the System File Checker to extract the Imagehlp.dll file from the original
Windows 98 disks, or from the Internet Explorer installation files if a newer
version is installed. For additional information about using the System File
Checker tool, click the article number below to view the article in the
Microsoft Knowledge Base:

  Q129605 How to Extract Original Compressed Windows Files

Windows NT
----------

Copy the Imagehlp.dll file from another computer running Windows NT with the same
version of Internet Explorer, or extract a new file from the Internet Explorer
download .cab files. For additional information about extracting original files,
click the article number below to view the article in the Microsoft Knowledge
Base:

  Q129605 How to Extract Original Compressed Windows Files

Additional query words: abort aborts certificates

======================================================================
Keywords          : kbenv win95 win98 win98se 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinMEsearch kbWin95search kbWin98search kbWin98SEsearch kbZNotKeyword3 kbWin98 kbWinME kbWin98SE
Version           : :4.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.