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Q252819: XFOR: Read Receipt from cc:Mail Loses Content

Article: Q252819
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55 kbExchange550preSP4fix kbExchange550sp4Fix
Last Modified: 10-NOV-2000

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When a message is sent from an external Internet address to a Lotus cc:Mail
address through Exchange Server, the returned read receipt loses content and the
external sender receives a blank read receipt.

CAUSE
=====

When the Microsoft Exchange Connector for Lotus cc:Mail creates a message for
read receipt, the Connector for cc:Mail does not set the PR_REPORT_TIME
property, so the Internet Mail Service does not generate the message body for
the read receipt when it sends the read receipt.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack


WORKAROUND
==========

To work around this issue, configure the Internet Mail Service to always use
Rich Text Format (RTF), but be aware that this may destroy the format of some
messages.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.

MORE INFORMATION
================

Another issue that is a result of the same issue is that all read receipts from
cc:Mail to Exchange Server users lose the last line of the read receipt lost,
for example:

  was read on 12/21/1999 5:19 PM

Additional query words:

======================================================================
Keywords          : exc55 kbExchange550preSP4fix kbExchange550sp4Fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

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