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Q252712: XCLN: "The Page Cannot Be Displayed" Adding an Attachment in OWA

Article: Q252712
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.5
Operating System(s): 
Keyword(s): 
Last Modified: 22-JUN-2001

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The information in this article applies to:

- Microsoft Outlook Web Access, version 5.5 
- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you add an attachment to a new e-mail message by using Outlook Web Access
(OWA), the following error message may be displayed:

  The page cannot be displayed

The following event is logged in the application event log on the Microsoft
Internet Information Service (IIS) OWA server:

  Event ID: 2016
  Source: MSExchangeWeb
  Description: "End of the data reached while looking for token"

This problem may also occur when you try to open an e-mail attachment by using
Microsoft Internet Explorer 5.

CAUSE
=====

This problem may occur because the OWA virtual directory is configured with
Microsoft Windows NT Challenge\Response (NTLM) authentication only.

WORKAROUND
==========

To work around this problem, configure the OWA virtual directory to use
Anonymous authentication in addition to NTLM authentication.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Outlook Web Access
version 5.5.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbOWASearch kbOWA550
Version           : WINDOWS:5.5
Issue type        : kbbug
Solution Type     : kbnofix

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