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Q252644: Printer Error Messages Incorrectly Redirected to Terminal Server

Article: Q252644
Product(s): Microsoft Windows NT
Version(s): winnt:4.0,4.0 SP4,4.0 SP5,4.0 SP6
Operating System(s): 
Keyword(s): kbenv kberrmsg kbprintkbfixlist
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Windows NT Server versions 4.0, 4.0 SP4, 4.0 SP5, 4.0 SP6, Terminal Server Edition 
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SYMPTOMS
========

When you try to print from your Windows NT Server version 4.0, Terminal Server
edition-based client computer to a printer configured locally on the Terminal
Server (such as LPT1), you may receive the following error message on the
Terminal Server console (or the client assigned to session zero):

  Error writing to LPT1: for Document <print job name>: The device is not
  ready.
  Do you wish to retry or cancel the job

NOTE: The error message must be cleared on the console (or the client assigned to
session zero) before the spooler will continue printing any queued requests.
This error message will not occur on the client computer that requested the
print job.

CAUSE
=====

This problem can occur if there was an incorrect check to determine which
Windows-based computer actually has a direct connection to the local printer.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Only apply it to systems
that are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Windows NT 4.0 service pack that contains
this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

The English version of this fix should have the following file attributes or
later:

  Date       Time                 Size    File name     Platform
  -------------------------------------------------------------
 01/26/2000  12:26a               149,776 Localspl.dll  (x86)



STATUS
======

Microsoft has confirmed that this is a problem in Windows NT 4.0.

Additional query words:

======================================================================
Keywords          : kbenv kberrmsg kbprint kbfixlist
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServ400sp4 kbNTTermServ400sp5 kbNTTermServ400sp6 kbNTTermServSearch
Version           : winnt:4.0,4.0 SP4,4.0 SP5,4.0 SP6
Hardware          : ALPHA x86
Issue type        : kbprb
Solution Type     : kbfix

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