KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q251997: XCLN: Outlook Error Message: Word Is Unable to Open the Data Sou

Article: Q251997
Product(s): Microsoft Exchange
Version(s): 8.01,8.02,8.03,8.04,SR-1 Enterprise Update; WINDOWS:8.5
Operating System(s): 
Keyword(s): 
Last Modified: 22-JUN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Outlook 97, versions 8.01, 8.02, 8.03, 8.04, SR-1 Enterprise Update 
- Microsoft Outlook 98, version 8.5 
- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you perform a mail merge using Microsoft Word 97, you receive the following
error message if you attempt to merge contacts from your Outlook Address Book:

  Word is unable to open the Data Source.

CAUSE
=====

After you upgrade Microsoft Exchange Server to version 5.5, the file Word uses
to convert addresses, the Wwpab.cnv file, functions incorrectly on the client.

RESOLUTION
==========

To resolve this problem, manually change the order of the services in your
profile. To do this, you must remove the services, and then re-add the services.
You can also create a new profile.

NOTE: In either method, it is important that you add the Outlook Address Book
service before the Microsoft Exchange Server service.

How to Remove the Services and then Re-Add the Services
-------------------------------------------------------

1. On the Tools menu, click Services.

2. Click the first service, and then click Remove.

  Repeat this step for each of the services in the list.

3. Click Add, click Outlook Address Book in the Available Information Services
  list, and then click OK.

4. Click Add, click Microsoft Exchange Server in the Available Information
  Services list, and then click OK.

5. Click Add to add additional services to your profile.

How to Create a New User Profile
--------------------------------

For additional information about creating a new user profile in Outlook, click
the article number below to view the article in the Microsoft Knowledge Base:

  Q181142 OL98: (CW) How to Create a New User Profile for Outlook

Additional query words:

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbOutlook98 kbOutlook97Search kbOutlook98Search kbZNotKeyword3 kbOutlook801 kbOutlook802 kbOutlook803 kbOutlook804 kbOutlook97EntSR1
Version           : :8.01,8.02,8.03,8.04,SR-1 Enterprise Update; WINDOWS:8.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.