KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q251388: XCLN: Schedule+ User Calendar Opens Blank Outlook Calendar

Article: Q251388
Product(s): Microsoft Exchange
Version(s): MACINTOSH:8.0; WINDOWS:2000,7.0a,7.5,97,98
Operating System(s): 
Keyword(s): 
Last Modified: 27-OCT-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Outlook for Macintosh, Exchange Server Edition, version 8.0 
- Microsoft Schedule+, versions 7.0a, 7.5 
- Microsoft Outlook 2000 
- Microsoft Outlook 97 
- Microsoft Outlook 98 
-------------------------------------------------------------------------------

SYMPTOMS
========

If you try to open a Microsoft Schedule+ user's calendar by clicking Open on the
File menu, and then clicking Other User's Folder, a blank Microsoft Outlook
calendar may be displayed instead.

For example, if user A is a Schedule+ user and user B is an Outlook user, when
user B clicks Open on the File menu, clicks Other User's Folder, and then clicks
the user A Calendar folder, the user A calendar isn't displayed as a Schedule+
calendar as expected. Instead, the User A calendar is displayed as an Outlook
calendar and is blank.

CAUSE
=====

The Schedule+ user's mailbox has been accessed by using Outlook. This creates an
Outlook Calendar folder, which is displayed as the Schedule+ user's calendar.

RESOLUTION
==========

To resolve this issue:

1. Log on as the Schedule+ user, and then start the Microsoft Exchange Client
  version 5.0.

2. Delete the Calendar folder.

3. Log on as an Outlook personal computer user, and then open the Schedule+
  calendar. The Schedule+ calendar is displayed.

MORE INFORMATION
================

If the Schedule+ user migrates to Outlook, that user should start Outlook the
first time by using the /resetfolders command line switch.

For additional information about other command-line switches, click the article
number below to view the article in the Microsoft Knowledge Base:

  Q182112 OL98: Additional Command-Line Switches

Additional query words: OL97 OL98 OL20

======================================================================
Keywords          :  
Technology        : kbHWMAC kbOSMAC kbOutlookSearch kbExchangeSearch kbZNotKeyword2 kbOutlook2000Search kbScheduleSearch kbOutlook97Search kbOutlook98Search kbZNotKeyword3 kbOutlookMacSearch kbSchedule700a kbSchedule750 kbOutlook800Mac
Version           : MACINTOSH:8.0; WINDOWS:2000,7.0a,7.5,97,98
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.