KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q251285: Err Msg: Setup Step Failed. Unable to Add C:\Program Files…

Article: Q251285
Product(s): Microsoft SNA Server
Version(s): WINDOWS:4.0 SP2,4.0 SP3
Operating System(s): 
Keyword(s): kbsna400sp2 kbsna400sp3
Last Modified: 13-JUN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft SNA Server, versions 4.0 SP2, 4.0 SP3 
- Microsoft COM Transaction Integrator for CICS and IMS, versions 4.0 SP2, 4.0 SP3 
-------------------------------------------------------------------------------

SYMPTOMS
========

If the COM Transaction Integrator (COMTI) component is selected when you install
SNA Server 4.0 Service Pack 2 (SP2) on Windows 2000-based computer, the
following error message occurs:

  Setup Step Failed
  Unable to add C:\Program Files\SNA\COMTI\COMTISec.dll to the MTS COM+
  Utilities package.

CAUSE
=====

To give applications the ability to explicitly override security information
when you use COMTI, a utility component is provided so you can add your callback
pointer to the MTS context, and create new MTS objects inheriting from the
modified context. This component is automatically installed in the MTS-supplied
Utilities package. However, the Windows 2000 Component Services does not contain
a Utilities package.

WORKAROUND
==========

This error message does not prevent the Setup program from completing. You can
continue the Setup program by clicking the OK button in the error dialog box.
When you complete the setup and install SNA Service Pack 3, all COMTI features
work except for explicit security. To use explicit security, add a new server
application to the Windows 2000 Component Services. In this new application,
install the COMTISec.dll file and the COMTISec.tlb file from the Snaroot\COMTI
directory.

STATUS
======

Microsoft has confirmed this to be a problem in SNA Server 4.0 SP2 and SP3.

MORE INFORMATION
================

Please note that only SNA Server 4.0 Service Pack 3 or later is supported on
Windows 2000.

For additional information on a potential problem using COMTI Explicit Security
on Windows 2000, click the article number below to view the article in the
Microsoft Knowledge Base:

  Q260305 COMTI Explicit Security Callback Feature Fails on Windows 2000

Additional query words:

======================================================================
Keywords          : kbsna400sp2 kbsna400sp3 
Technology        : kbAudDeveloper kbSNAServSearch kbCOMTISearch kbCOMTI400SP2 kbCOMTI400SP3 kbSNAServ400SP2 kbSNAServ400SP3
Version           : WINDOWS:4.0 SP2,4.0 SP3
Issue type        : kbbug
Solution Type     : kbnofix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.