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Q250992: SMS Provider Hangs Under Stress from Multiple Admin Consoles

Article: Q250992
Product(s): Microsoft Systems Management Server
Version(s): winnt:2.0,2.0 SP1
Operating System(s): 
Keyword(s): kbsms200 kbsms200bug kbsms200sp2fix
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Systems Management Server versions 2.0, 2.0 SP1 
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SYMPTOMS
========

If multiple Systems Management Server (SMS) Administrator consoles are connected
to an SMS primary site and the SMS provider is stressed by servicing requests to
view multiple large collections simultaneously, the SMS provider may stop
responding (hang). Large collections may consist of "All Systems" or
user-defined collections.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Systems Management
Server version 2.0. For additional information, click the following article
number to view the article in the Microsoft Knowledge Base:

  Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack



STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0, 2.0 SP1. This problem was first corrected in Systems Management
Server version 2.0 Service Pack 2.

MORE INFORMATION
================


When the SMS provider stops working, connection error messages are recorded in
the Smsprov.log file:

  E:\OPALSP1\sdk_provider\nt\smsprov\SspSqlSourceExtractor.h(213) : Unable to
  connect to SQL Source!

When this occurs, WMI no longer responds to service control requests, requiring
you to restart the server. You may also need to rebuild WMI.

Sample Wbemcore.log file entry:

  (Date) : Error 1 occured executing queued request
  (Date) : Failed to QueryInterface for IID_IWbemProviderInit, provider
  PerfPropProv: error code 0x80004002
  (Date) : Sink 04BCB8B4 failed with 800706BA. Cancelling

INSTALLING THE HOTFIX

To install the hotfix, use the appropriate method.

Using the Hotfix Installer
--------------------------

NOTE: This method is only for Intel-based computers.

1. Copy the hotfix folder structure to a share on your network. Q250992.exe is a
  Microsoft Windows Installer file that updates specific files on your site
  server.

2. Log on to your site server using an account with administrative privileges.

3. On the site server, quit the SMS Administrator console.

4. Run Q250992.exe and follow the directions in the wizard.

Manual Installation
-------------------

Site System with Local Provider:

1. Log on to your site server using an account with administrative privileges.

2. Quit the SMS Administrator console and stop all SMS services, including the
  Windows Management service and the SMS_SQL_MONITOR service.

3. Replace the Basesvr.dll file in the <Sms_root>\Bin\<Platform>
  folder with the version obtained from the hotfix.

4. Restart all SMS services.

Site System with Remote Provider:

1. Log on to your site server using an account with administrative privileges.

2. Quit the SMS Administrator console and stop all SMS services on the SMS site
  server.

3. Replace the Basesvr.dll file in the <Sms_root>\Bin\<Platform>
  folder with the version obtained from the hotfix.

4. Restart all SMS services.

Remote Administrator Console:

1. Log on using an account with administrative privileges.

2. Quit the SMS Administrator console.

3. From the updated SMS site server, copy the Basesvr.dll file to a disk or
  network share.

4. Copy the updated file from the disk or network share to the
  <SMSAdmin>\Bin\<Platform> folder.

Additional query words: prodsms

======================================================================
Keywords          : kbsms200 kbsms200bug kbsms200sp2fix 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1
Version           : winnt:2.0,2.0 SP1
Issue type        : kbbug
Solution Type     : kbfix

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