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Q250439: STOP 0x0000000A While Printing in Windows NT 4.0

Article: Q250439
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kberrmsg kbprint
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
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SYMPTOMS
========

When you try to print from a computer running Windows NT 4.0 or Windows NT 4.0,
Terminal Server Edition, you may receive the following blue screen error
message:

  STOP 0x0000000A (0x00000000, 0x00000002, 0x00000000, 0x80109727)

NOTE: The fourth parameter varies depending on the version of Windows NT you are
using, but always reports the Ntoskrnl.exe file.

CAUSE
=====

This issue can occur if the printer .dll files are started twice.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English-language version of this fix should have the following file
attributes or later:

  Date      Time     Size       File name    Platform
  ---------------------------------------------------
  12/23/99   3:24p    170,256   gdi32.dll    Intel
  12/20/99   1:04p    331,436   user32.dll   Intel
  1/18/00    8:41p  1,274,768   win32k.sys   Intel
  1/20/99    1:08p    195,856   winsrv.dll   Intel 




STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0.

Additional query words:

======================================================================
Keywords          : kberrmsg kbprint 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch
Version           : winnt:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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