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Q250050: Mouse Error Message with PS/2 Mouse on Windows NT Workstation

Article: Q250050
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 10-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

When you start Microsoft Windows NT Workstation 4.0 on a computer where you use
a PS/2 type mouse, you may receive the following error:

  Event ID 7026: Serial mouse failed to start

CAUSE
=====

This behavior can occur when you have a serial mouse driver installed but no
serial mouse attached.

RESOLUTION
==========

To resolve this behavior, disable the serial mouse driver in Control Panel,
under Devices.

Additional query words:

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Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search
Version           : winnt:4.0
Issue type        : kbprb

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