KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q249892: XCLN: User in Trusted Domain Cannot Log On to Exchange Server

Article: Q249892
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): 
Last Modified: 11-FEB-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you receive notification that a user cannot log on to Microsoft Exchange
Server 5.5 by using Microsoft Outlook even though all other users in the domain
are authenticated, and then ask what error messages are displayed, the user may
cite the following message:

  Unable to open your default mail folders. You do not have permission to log
  on.

The following information appears in Event Viewer on the Exchange Server
computer:

  Event ID: 1021
  Source: MSExchangeIS
  Description: Domain/user was unable to connect as <x500 dn> error 0x3f2

This behavior occurs in a multiple domain network where the trust relationships
are correctly established and where the Exchange Server computer is located in a
different domain from the users.

When you try creating a new account and mailbox for the user, the issue persists.

CAUSE
=====

This issue can occur when you do not have the correct NTFS file system
permissions on the Exchsrvr folder on the Exchange Server computer.

RESOLUTION
==========

To resolve this issue, grant permissions to Everyone on the Exchsrvr folder:

1. Grant Full Control permissions to the Everyone group on the Exchsrvr folder,
  and then propagate permissions to all subfolders.

2. Confirm that the user who cannot log on is not a member of a group that was
  granted No Access permissions to the Exchsrvr folder.

3. Stop and then restart the directory service.

Additional query words: NTFS permissions rights

======================================================================
Keywords          :  
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.