KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q249588: Package from Parent Makes SQL Problems at Restored Child Site

Article: Q249588
Product(s): Microsoft Systems Management Server
Version(s): winnt:2.0,2.0 SP1
Operating System(s): 
Keyword(s): kbenv kbinterop kbtool kbServer kbsms120 kbsms120bug kbPackage kbSoftwareDist kbUpgrade
Last Modified: 25-JUN-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server versions 2.0, 2.0 SP1 
-------------------------------------------------------------------------------

SYMPTOMS
========

When a Systems Management Server (SMS) software distribution package that is
created on a parent site arrives at the child site after the child site has been
restored from a backup, SQL arithmetic overflow problems may be recorded at the
child site. For example, Offer Manager may record the following error message in
the Offermgr.log file when it tries to process the package:

  ~SQL Err #10007> General SQL Server error: Check messages from the SQL
  Server.~ $$<SMS_OFFER_MANAGER>...<thread=1720 (0x6B8)> ~SQL Msg
  #3606> Arithmetic overflow occurred.~
  $$<SMS_OFFER_MANAGER>...<thread=1720 (0x6B8)>

CAUSE
=====

This problem can occur after a child site is restored from a backup. After this
occurs, Offer Manager does not verify the existence of the package first before
it updates or inserts advertisements.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Systems Management
Server version 2.0. For additional information, please see the following article
in the Microsoft Knowledge Base:

  Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack



STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0 SP1. This problem was first corrected in Systems Management Server
version 2.0 Service Pack 2.

MORE INFORMATION
================

Using the Hotfix Installer
--------------------------

NOTE: You can use this method only for Intel-based computers.

1. Copy the hotfix folder structure to a local folder on your site server or to
  a share on your network. It is important to keep the folder structure intact
  because the Q249588.exe update is dependent upon the folder structure. The
  Q249588.exe file is a Microsoft Windows Installer file that updates specific
  files on your site server.

2. Log on to your site server by using an account with administrative
  privileges, and then quit all instances of the SMS Administrator console.

3. Run the Q249588.exe file, and then follow the directions in the wizard to
  finish.

Manual Installation
-------------------

NOTE: You can use this method for both Intel-based and Alpha-based primary site
servers.

1. Copy the hotfix folder structure to a local folder on your site server or to
  a share on your network.

2. Quit the SMS Administrator console.

3. Stop all SMS Services.

4. Copy the following files from the appropriate hotfix platform folder to the
  path that is specified below. A site server that is running on an Intel
  platform only needs the hotfix files from the I386 hotfix folder. A site
  server that is running on an Alpha platform only needs the hotfix files from
  the Alpha hotfix folder.

  Basesvr.dll i386<A0><A0><A0><A0><A0>1,562,528 bytes
  Smsprov.dll i386<A0><A0><A0><A0><A0>4,153,808 bytes
  Basesvr.dll Alpha<A0><A0><A0><A0><A0>2,394,384 bytes
  Smsprov.dll Alpha<A0><A0><A0><A0><A0>11,708,176 bytes

5. Update the remote SMS provider by following these steps on the remote server
  that is running the SMS provider:

  a. Stop the SMS_SQL_MONITOR and Windows Management services.

  b. Copy the hotfixed SMS provider files from the appropriate hotfix platform
     folder to the <Drive>:\Smsprov\Bin\<Platform> folder.

  c. Restart the SMS_SQL_MONITOR and Windows Management services.

  d. Restart the SMS_SITE_COMPONENT_MANAGER service on the site server.

To Update a Remote SMS Administrator Console
--------------------------------------------

1. From the updated SMS site server, copy the following SMS Administrator
  console file(s) to a diskette or network share:

  <DriveLetter>:\SMS\bin\i386\basesvr.dll

2. Make a backup copy of the file(s).

3. Copy the updated file(s) from the diskette or network share to the SMS
  Administrator console folder:

  \\<AdminConsole>\SMSAdmin\bin\i386\basesvr.dll


Additional query words: prodsms

======================================================================
Keywords          : kbenv kbinterop kbtool kbServer kbsms120 kbsms120bug kbPackage kbSoftwareDist kbUpgrade kbsms200sp2fix 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1
Version           : winnt:2.0,2.0 SP1
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.